Standard Operating Procedures (SOPs) are one of the most common ways to communicate instructional or written content about an organization.  Small businesses want their information to be simple, easy to read, digital, and portable for themselves and their customers.

In April 2025, Clasen & Associates, LLC began providing routine services writing SOPs for small businesses of a Canadian company.

The unique approach C&A used was to create SOPs using Notion, Fireflies AI, and ISO 9001 as tools to help a small business organize their information, create content, and “narrate their own story”.  Dozens of digital SOPs were created this way in weeks, allowing the small business owner the capability for “real-time” document control and website search engine optimization (SEO).